You can ask Medir Limited to delete your account and associated personal data at any time. This page describes how, and is the account deletion resource for our Apps on the App Store and Google Play.
Option 1: Delete in the App
For Apps with accounts: open the App → Settings → Account → Delete Account, then confirm. Your account and associated data are scheduled for permanent deletion immediately.
Option 2: Request by email
Email [email protected] with the subject “Data deletion request” and include:
- the App name;
- the email address or sign‑in method linked to your account;
- (optional) your user ID shown in the App's settings.
Please send the request from the email address linked to your account so we can verify it. We will confirm when deletion is complete, within 30 days.
What is deleted
- Account profile (name, email, sign‑in identifiers)
- Content stored on our servers or cloud backups we control
- Support correspondence, on request
- Analytics and diagnostic data linked to your account identifiers
What may be kept
We may keep limited records where the law requires it, such as transaction records for tax and accounting (typically up to 6 years), or where needed to prevent fraud or resolve disputes. These are held securely and deleted when no longer required. Anonymised, aggregated statistics that cannot identify you may also be kept.
Subscriptions
Deleting your account does not cancel an active subscription. Please cancel it first through the App Store or Google Play. See Subscriptions & refunds.
Data on your device
Content stored only on your device, or in your personal iCloud or Google Drive, is removed when you delete the App or that data from your own account.